ECOMMERCE CONSULTING & DIGITAL TRANSFORMATION

Plan your next move with an eCommerce Consultant.

eCommerce consulting can empower your team with expert advice and avoid costly eCommerce website development mistakes by strategically planning your online solution architecture.

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Service Wheel - Discover strategy + consultation
AS TRUSTED BY:
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20+ Years Digital Commerce Expertise

Hi, I founded Online Visions 20 yrs ago and have been the lead strategist and solution architect on a diverse range of eCommerce projects. I've provided eCommerce consulting to some of Australia's leading retailers and corporations.

I work with mid-market to Enterprise companies trading over $5m+ to help streamline operations, establish a continuous improvement strategy, grow revenue & expand into new markets.
Yvette Moreau profile picture, CEO + Founder of Online Visions
YVETTE MOREAU
eCommerce Solution Consultant
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Why use an eCommerce Consultant?

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Get an unbiased opinion
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Avoid Costly Re-Development
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Align the Right Technology to Your Business
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Fix Staff & Customer Pain Points

My Core Expertise incudes:

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Digital Transformation Business Requirements Gathering
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Magento 2 (Adobe Commerce) Solution Architecture
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Conceptualising Ideas / Problem Solving
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Business Intelligence / Analytics
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User Experience Design
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Certified Adobe Expert
Magento Commerce Business Pracitioner

Magento and Magento 2 Certified Solution Specialist
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POPULAR ECOMMERCE CONSULTING SERVICES

Operational Analysis & Improvement

System Integrations & Automation

Get the right technology stack to power your business

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Shipping & Fulfilment

Position your business for growth by streamlining your fulfilment process.

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Business Intelligence & Analytics

Discover hidden insights into your business.

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Digital Agency or developer Process Improvement

Help to get the right outcomes

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Customer Experience & Growth

CX & Conversion Rate Optimisation

Stop leaking revenue from your website with Website Optimisation.

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Customer Loyalty + Retention

Strategy to keep your customers coming back.

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Upsell + Product Recommendations

Increase Average Order Value (AOV) with upsell strategies.

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Customer Journey + Personalisation

Understand your customer segments and how to make their experience more relevant.

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FAQ

Frequently Asked Questions

Why would you need an eCommerce consultant?

These are the key reasons businesses engage an eCommerce Consultant

  • Digital Transformation / Re-Platforming - transitioning to a new eCommerce platform is a massive undertaking for any business and presents many areas of risk. If you are considering change, then investing in consulting is a wise move to provide a deep analysis of your business requirements to make informed decisions.
  • Solve Problems - our eCommerce consulting is often engaged to help resolve issues with developers, agencies or software technology.
  • Improve Digital Processes - we can help you integrate systems and resolve inefficiencies in your eCommerce operations.

These are the key reasons businesses engage an eCommerce Consultant

What does an eCommerce Consultant do?

As an eCommerce consultant, I often provide the following services:

  • Business analysis
  • The conceptualisation of digital processes & system workflows.
  • Discovery Phase for a project (requirements gathering).
  • Write website specifications / implementation plans / request for proposals.
  • Communicate between agencies and developers

What are the benefits of eCommerce Consulting?

Key benefits for investing in eCommerce consultations are:

  • Reduce risk with large-scale digital transformation projects through proper analysis and planning.
  • Independent Opinion - an eCommerce consultant provides an independent expert opinion on key issues that are affecting your business or eCommerce operations and provide solutions or recommendations for improvement.
  • Saves you money - consulting can prevent many costly mistakes with website implementations with much lower overhead than a full-time employee.
  • Industry expert - unlike a fulltime employee, an eCommerce consultant works with many businesses and as a result, has more diverse knowledge and experiences.
  • Saves time and prevent project delays- by scoping your requirements properly using an eCommerce consultant you can reduce the likelihood of project delays caused by variations.  

What problems can an eCommerce Consultant help to resolve?

eCommerce consulting can help you answer common business challenges such as:

  • What eCommerce platform and technology is right for my business?
  • Should we replatform?
  • How can I integrate our business systems into the website?Is my digital agency / developer doing their job?Why does my website have so many issues and bugs?Why is the conversion rate on our website so low?How can our website be improved?What is involved with software upgrades and maintenances?Our digital project is failing - can you help?How can we improve our fulfilment process?
  • Is my digital agency / developer doing their job?
  • Why does my website have so many issues and bugs?
  • Why is the conversion rate on our website so low?
  • How can our website be improved?
  • What is involved with software upgrades and maintenances?
  • Our digital project is failing - can you help?
  • How can we improve our fulfilment process?

What is a Discovery Phase?

Discovery Phase is a commonly used term for the initial requirements gathering phase of an eCommerce or a digital project.  Our discovery process includes an in-depth analysis of your current eCommerce infrastructure, business challenges and growth objectives to match the right eCommerce technology to your business.

Can you work with my existing Digital Agency or developer?

Yes, definitely, we can act as a member of your team and communicate with any developer or agency.

Do I need to be a client of Online Visions to use your consulting services?

No, I consult independently or in conjunction with the other services offered by Online Visions.

How is your eCommerce consulting provided?

Due to COVID, all consulting sessions are currently being done online via Zoom.

How much does eCommerce Consulting cost?

My consulting rates vary depending on the requirements and length of engagement - please contact us for an obligation-free chat about your requirements.

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