Support

As we all know, things break at the worst possible time.

It could be your checkout developing a bug moments after you sent a large EDM, or your images not loading during the holiday rush. Maybe it’s your server crashing during Click Frenzy, or perhaps your site gets hacked and your customers details leaked.

Don’t be left in the dark when disaster strikes with our Magento Support plans.
Carefully crafted to suit the needs of merchants of all sizes, our support plans ensure that you get the VIP support that you need when it matters most. So you can rest easy knowing your website will always be ok.

A Proactive Approach To eCommerce.


We understand that you mightn’t always use your allocated support hours to fix bugs (well we hope you don’t!), as a valued Magento Support client we’ll provide you with a proactive list of suggestions to improve your site on a monthly basis.

Whether it’s a new payment method proven to boost order value by 20%, a Social Selling extension that can open new markets, or the latest in personalisation strategies, your Magento Support plan guarantees that your website will always be on the cutting edge.
Each quarter we’ll provide you with a list of recommended upgrades to help you grow. Plus you’ll be the first to know when a new technology is released so you can profit from it immediately.

Cash Flow & Pre-Schedule New Features.


Don’t overextend yourself squeezing every ideal feature into your new Magento website, cashflow the upgrades instead!

As a part of your support plan we can pre-schedule the addition of your desired features each month, so you don’t need to leave the bank dry when building your Magento website.

It could be the wholesale site you’ve always wanted, or custom design on your checkout page, simply let us know what you desire and we’ll make it happen.

Phone & Email Support & Training.


If you have new staff joining the team, or simply have questions about how to set up advanced discount codes, simply give us a call. All of our Support packages include phone and email support and training so you can get the answers you need, when you need them.

So don’t be left in the dark with a broken or out of date website. Talk to us about our flexible Magento Support packages today.

Contact Us for Support with Your Magento Store


Call us on 1300 790 554 to discuss Magento Support requirements

Talk To Our Magento Certified Solution Specialist